🏢 1. Introduction & Overview
Imole Green Energy Solutions (“we”, “our”, or “us”) is committed to protecting the privacy, security, and confidentiality of our customers, clients, website visitors, and business partners. We engineer and deliver premium solar hybrid inverters, lithium energy storage systems (ESS), solar photovoltaic modules, and turnkey renewable energy systems across Nigeria and West Africa.
This Privacy Policy explains the categories of personal and commercial data we collect, how it is processed across our website storefront, energy sizing calculators, operational portals, and WhatsApp messaging channels, and your rights regarding data access and erasure.
📋 2. Information We Collect
We may collect information directly from you through our digital touchpoints:
- Contact Identifiers: Full name, telephone/mobile number, email address, physical delivery/installation address, and company name.
- Solar Sizing & Technical Requirements: Appliance load estimates, daily kilowatt-hour (kWh) power consumption, required backup runtime, and budget parameters submitted via our solar calculators or consultation chat.
- Commercial & Financial Records: Quotation requests, issued estimates, proforma invoices, payment receipts, delivery confirmations, and warranty registration details.
- Messaging & Communication Data: Inbound and outbound customer service inquiries, voice/video consultation session notes, and technical support requests.
💬 3. WhatsApp Business & Meta Cloud API Communications
We utilize the Meta WhatsApp Cloud API (operated by Meta Platforms, Inc.) to provide prompt customer support, dispatch customized solar system quotations, transmit invoice confirmations, and manage renewable energy consultations.
- Consent & Inbound Interaction: When you message our verified WhatsApp business number or request a quote via our website chat link, you consent to receive direct business communications relating to your inquiry.
- Data Processed: Meta transmits your WhatsApp Phone Number (wa_id), WhatsApp profile name, and message payload (text or media attachments) to our secure CRM backend.
- End-to-End & API Encryption: All communications through Meta WhatsApp Cloud API are transmitted using industry-standard TLS encryption.
- Zero Spam Policy: We do not sell your phone number to third parties or transmit unsolicited marketing messages outside of your explicit renewable energy requests.
⚙️ 4. How We Use Your Information
We utilize the collected information strictly for legitimate commercial and engineering purposes:
- Generating accurate solar inverter, battery bank, and PV array sizing estimates.
- Preparing, dispatching, and following up on commercial quotes and invoices.
- Coordinating on-site solar audits, equipment delivery, and turnkey engineering installations.
- Providing post-installation technical support, warranty claim management, and performance monitoring.
- Complying with statutory tax, financial accounting, and regulatory obligations in Nigeria.
🔒 5. Data Storage, Retention & Security
Your information is stored in secured PostgreSQL databases with strict role-based access controls (RBAC) and parameterized data layers. All digital web traffic between your browser and our servers is secured via HTTPS/TLS 1.3 encryption.
We retain transaction records, invoices, and quote snapshots for statutory financial auditing periods, after which data can be archived or permanently purged upon request.
🗑️ 6. User Data Deletion Instructions
In compliance with Meta Platform Policies, the Nigeria Data Protection Regulation (NDPR), and global privacy standards, users have the right to request the complete deletion of their personal information and WhatsApp conversation records from our systems.
To request the deletion of your personal data, follow any of the methods below:
- Option A (Email Request): Send an email to privacy@imole.ng with the subject line
“Data Deletion Request”. Include the telephone number or email address associated with your account or WhatsApp chat. - Option B (WhatsApp Message): Send a direct WhatsApp message to our verified business line with the text
“DELETE MY DATA”or“REQUEST DATA ERASURE”. - Option C (Written Request): Submit a written notice to our Data Protection Officer at Plot 12, Commercial Block, Lekki Phase 1, Lagos, Nigeria.
Processing Timeline: Upon receiving your request, our engineering and compliance team will verify your identity, purge your contact profile, conversation logs, and non-statutory records within 48 hours, and dispatch a formal Data Erasure Confirmation receipt to you.
⚖️ 7. Your Privacy Rights
Under applicable data privacy laws, you possess the right to:
- Request a copy of the personal data we hold about you.
- Request corrections to any inaccurate or incomplete details.
- Withdraw consent for optional communications at any time.
- Lodge a complaint with the relevant Data Protection Authority if you suspect any non-compliance.
📬 8. Contact Our Data Protection Officer
If you have questions, inquiries, or requests regarding this Privacy Policy or our WhatsApp integration, please reach out to us: